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Frequently Asked Questions – PaintManager™ Software

PaintManager™ Software System Requirements

PaintManager™ Hardware and Software Support

PaintManager™ Software Capabilities

Reports and Report Viewer

Networks

Troubleshooting

PaintManager™ Software System Requirements

What is PaintManager™ software?

PaintManager™ software is the state-of-the-art tool for monitoring and managing the productivity and profitability of a paint operation, no matter the size of your business.

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What are the system requirements to run PaintManager™ software?

All Dell Computers shipped by PPG will run the PPG software. Operating systems currently supported are:

  • Windows XP
  • Windows Vista
  • Windows 7
Windows XP Pro* Minimum Requirement Recommended If Networked
Processor 233 MHz 300 MHz 1 GHz
RAM (Memory) 64 Megabytes (MB) 1 gigabyte (GB) 2 GB
Hard Drive 10 GB 20 GB 20 GB
Video/Monitor SVGA (800×600) SVGA (800 × 600) SVGA (800 × 600)

*While PaintManager™ software will run on Windows XP Home edition, for business, the use of Windows XP Pro is strongly recommended. If networking PaintManager™ systems, Windows XP Pro is a must.

Windows Vista Minimum Requirement Recommended
Processor 800 MHz 1 GHz
RAM (Memory) 512 Megabytes (MB) 1 gigabyte (GB)
Hard Drive 20 GB (15 GB available) 40 GB (15 GB available)
Video/Monitor SVGA (800 x 600) Support for DirectX 9 graphics with WDDM and 128 MB of graphics memory
Windows 7 Recommended
Processor 1 GHz or faster
32-bit (x86) processor
RAM (Memory) 1 gigabyte (GB) RAM (32-bit)
Hard Drive 16 GB available hard disk space (32-bit)
Video/Monitor Support for DirectX 9 graphics with WDDM and 128 MB of graphics memory

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Can computers using PaintManager™ software be networked?

Yes, the software can run on a network. This is outlined in the Networks section of FAQs.

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PaintManager™ Hardware and Software Support

How many times per year is PaintManager™ software updated?

PaintManager™ software updates are sent out via CD 4 times per year.

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Whom can I contact if I have a problem with my hardware?

The first line of support for any hardware problem is the PPG Computer Support Helpdesk located in Strongsville, Ohio. Please refer to the support guidelines for information.

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Whom can I contact if I have a problem with my PaintManager™ software?

The first line of support for any software issue is the PPG Computer Support Helpdesk located in Strongsville, Ohio. Please refer to the support guidelines for information. If the Helpdesk can’t assist, they will put you in touch with the correct group.

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Is there an email address that I can send my request to?

Yes, the email address for any special request is IMSManager@ppg.com.

This email address is checked periodically. You can expect a response within 48 - 72 hours.

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Why the yearly subscription?

The yearly subscription is used to ensure that all customers are properly registered and receiving their updates in a timely manner.

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How many computers can use one subscription?

This is determined by whether it is a network or not.

  • If not a networked facility:
    • A body shop / repair facility can have up to three systems from a single CD.
    • A jobber / distributor can use a single CD for up to five systems.
    • All systems must be physically located in the same location. Each location (street address) must have its own subscription.
  • If networked:
    • A maximum of five computers (networked) per subscription, unless verified
      by an IMS.
  • Report Viewer:
    • There are no limits to the number of machines that the Report Viewer can be installed on.

In all cases, if more than one CD is desired, then each CD will result in its own subscription fee. This is governed by the Configuration ID used in installing/activating the software. All systems on a network must use the same PaintManager™ software configuration ID as the primary TouchMix™ hardware.

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Can we connect more than two scales or touch screens to one computer running PaintManager™ software?

No. Each TouchMix™ system, consisting of a scale, touch screen and computer must be its own system.

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Do you have to run updates on all the networked computers in the office running PaintManager™ software, or just the mixing computer?

Yes, all computers that are running PaintManager™ software must be updated at the same time.

The specific steps are:

  1. Exit all PPG software on all networked computers. This includes:
    1. PaintManager™ software
    2. Report Viewer
    3. ROCO
    4. Site Data Manager
  2. Insert the PaintManager™ software CD in the CD-ROM drive of the TouchMix™ computer.
  3. Run the update.
  4. After the update is completed, repeat steps 2 and 3 for each of the other computers running PPG software.
  5. Once the update is completed on all computers running the PPG software, launch the PaintManager™ software on the primary TouchMix™ computer first.

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What is the Configuration ID?

This is the number at the top left of the PaintManager™ software screen that follows the CI: designation. It is a three digit number and helps determine various configuration settings that will be available within the software.

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Why does the install code run out when I have days left on my subscription?

Typically, this occurs if the software expiration date is reached but the software has not been closed for a long time. A feature is the install code expiration warning: When the install code has 29 days remaining a warning will pop-up reminding you to call the Help Desk for a new code. This warning will continue until the code is renewed or it expires. If the code expires, the software won’t open until the code is renewed.

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If I can locate a temporary replacement scale, can you help me with where to send the scale for refurbishing?

Yes. Contact the PPG Computer Support Helpdesk at 1-800-647-6050 option 1-2-2-1 (for software support). They can assist with most questions and support issues. For scales, they will probably provide the contact information for the scale manufacturer.

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Why do I have to set up the Dymo printer on a new install since they come with the new equipment and should already be set up?

This is a Windows Operating system issue. Windows detects the individual printer that is used during the initial software installation. Since the Dymo printers are shipped from a warehouse instead of the Strongsville facility, a different Dymo printer will actually arrive with the system. When you plug it in, Windows determines that the serial number is different and then will want to set up the printer again.

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What other telephone support numbers should I know?

Other telephone numbers that are used in color hardware support are:

  1. X-Rite (RapidMatch™ X-5 spectrophotometer): 888-826-3042
    • For RapidMatch™ X-5: 1 & 2 for hardware repair
  2. Sartorius: 800-645-3108
  3. Mettler: 800-786-0040

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PaintManager™ Software Capabilities

What are some of the capabilities of PaintManager™ software?

PaintManager™ software has the capability to do a lot more than just "look up color". The following is a list of the more commonly used advanced features:

  • Formula retrieval: Lookup color mixes by OE Code or by Brand Code
  • Mix across the scale:
  • RTS/RFU: Book mark commonly used products with their reductions and ratios
  • Advanced pricing: Set your cost and your selling price
  • Mixed inventory: Use previously mixed material resulting in less waste
  • User management: Set Security and passwords for each individual by their job description
  • VOC tracking: Track VOC's using the National Rule, or set up a localized rule
  • HAPs tracking: Track the HAPs for the liquids used in a facility
  • Jobs management: Track the progress of jobs through the refinish process
  • Job costing: Identify areas of low profit and improve them
  • Inventory control: Manage your material turn-over and ROI
  • Spectrophotometer interface: connect and use a spectrophotometer to return formulas
  • Custom formulas: create and save custom formulas in your own library
  • Label printing: print Dymo labels for any mix created
  • Reporting: display only the reports you need, including RO Invoice, Stock and Painter Efficiency
  • User Security: security is built into the application at the user and functional levels

NOTE: The help document that is included within PaintManager™ is an excellent source of information.

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Is there a simple, to the point, PaintManager™ software manual of the most commonly used features?

Yes, the PaintManager™ software Quick and Easy Guide can be found here.

Also, the extensive Help File can be accessed on your local computer at:

  • C:\COLOR\DATABASE\MESSAGEFILES\EN_US\HELP\help.chm

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What is the % used for when searching Honda and other vehicle color codes?

The percent sign is used as a wild card character for searches. As an example, if you wanted to look up the Honda code NH701M but were unsure of the last letter code to be entered. Enter NH701M% will yield the four results of NH701M-C, NH701M-S, NH701M-H and NH701M-L. This is especially useful for Honda colors. Note: you get the same result if you enter %H701M%.

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Can I mix a large quantity of clear or primer and cost it to more than one RO?

Yes. All products; color, clear, primers and sealers can be mixed for more than one RO. The easiest method is to select the multiple ROs you want to mix to from the Main Screen.

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How do I delete a mix that was done on the wrong RO?

You can delete the mix by going to Production Management - Details, highlighting the mix and clicking on the delete button. The mix can also be re-assigned to the correct RO from this screen by clicking on the Transfer button and selecting the correct RO.

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What happens if a duplicate RO is created in PaintManager™ software?

PaintManager™ software is intentionally programmed to permit duplicate RO's per customer request. This can create issues if care is not taken. If an RO already exists, a warning message will display.

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Can I create and save my formulas in a custom library?

Yes. PaintManager™ software has the functionality to create and save any custom formulas.

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Will custom formulas show up on networked PaintManager™ systems?

Yes. On a networked system, any information entered will appear on all systems on the network running PaintManager™ software.

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Can PaintManager™ software run and job cost from a non-TouchMix™ system?

Yes. The best way to accomplish this is using the record as mixed capability. With "Record As Mixed" enabled in the Utilities - Option setting, on the formula screen do not click on the weigh button. Instead, click on the Record As Mixed button. This is usually on the second page (click on the More Options button).

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If networked can we adjust Coatings for all machines for one PaintManager™ system?

Yes. On a networked system, any information entered will appear on all systems on the network running PaintManager™ software. It is recommended that changes to a bookmarked coating (ratio/product) be done only when the affected coating is not being used on the system.

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Where are Engine Bay codes located in PaintManager™ software?

Engine Bay codes typically fall under non “Motor Manufacturer” Source Types. Changing the Source Types dropdown from Motor Manufacturer to “All Source Types” will provide accurate results.

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I need to enter into the computer the EHP (or other) toners for a customer's inventory. I forget how to do that. Can you send me instructions?

Yes. Contact the PPG Computer Support Helpdesk at 1-800-647-6050 option 1-2-2-1 for assistance.

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Can I limit employee’s use of the system?

Yes, there is comprehensive security that can be configured within the User module of PaintManager™ software. This information can be found on the PaintManager™ software help document.

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What is the difference between markup and margin, also known as profit margin?

Markup is how much an item is increased in the selling price over the cost. The margin, or profit margin, is how much profit is made after the cost of the product is subtracted from the selling price. The easiest way to think about it is that margin is based on selling price while markup is based on cost.

  • Margin
    • The percentage margin is the percentage of the final selling price that is profit.
  • Markup
    • A markup is a percentage of the cost price added to get the selling price.

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Reports and Report Viewer

Does PaintManager™ software have reporting capability?

Yes, PaintManager™ software has an add-on program called Report Viewer. It is packaged with the CD and can be installed as such.

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What are some of the reports that can be generated from Report Viewer?

There are over 40 reports currently available in the PaintManager™ software. Examples are:

  • Shop Cost per Refinish Hour
  • Employee Cost per Refinish Hour
  • Repair Order Invoice and Summary
  • Product Usage by Repair Order
  • VOC Details with Booth Emissions

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Can I print reports generated out of Report Viewer?

Yes, any report can be printed.

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I can't view the P-Sheets, why not?

This is probably due to Adobe Acrobat not being installed on the computer. To install Adobe Acrobat, download it from the Adobe website. This is a free download. Get it here.

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I can't find a P-Sheet for a product, what should I do?

Please send an email to IMSManager@ppg.com.

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The P-Sheet for a product is not the most current one, what should I do?

Make sure you are on the latest release of the software. If you are, please send an email to IMSManager@ppg.com.

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Networks

What do we have to do to install PaintManager™ software on a body shop network?

This is a relatively simple process. The simplest method is to ensure the network cable is in place and then contact your IMS or request an IMS using the IMSManager@ppg.com email address.

If you want to set up the network yourself please download and review the setup instructions.

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Can we connect more than two computers running PaintManager™ software?

Yes. This will allow you to provide reports from either machine regardless of which machine the product was mixed on. As long as one TouchMix™ computer provides the source data, this will result in a single set of data no matter where you mix the material.

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Can we put PaintManager™ software on a wireless network?

Yes. However, there are some limitations to a wireless network. The primary limitation is that they are not as fast as a wired network. In most cases, the fastest wireless network is only half as fast as the standard wired network. And that is with a really good signal. Security is another issue that can be problematic. Whenever possible, a wired network is recommended.

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Troubleshooting

The computer is bogging down, what can I do to fix it?

Follow these steps:

  1. Properly close/shut down the computer.
    1. If on a network, make sure everyone else is out of the program before doing this
    2. Exit all programs
    3. Click on the Start button in the lower left corner of the screen and select shut down
    4. Wait about five minutes and then power the computer back up
  2. Close any jobs that have left the shop (and been paid for)
    • Do not archive these jobs if you may need to re-open them later!
  3. For networks, exit the PaintManager™ software on all the clients, then exit and re-enter the PaintManager™ software on the TouchMix™ server
  4. If the slow down is sporadic, it may be caused by multiple people entering data at the same time

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What does it mean when I see a message "Error on building DBF Files"?

Typically this will occur during one of two situations.

The first is if you are on a client machine (office computer) on a network. This indicates that the networked computer cannot communicate with the TouchMix™ computer. Common reasons for a lack of communications are:

  • The TouchMix™ computer is not turned on
  • The drive mapping is unmapped
  • A cable is unplugged or the connection is bad
  • The router/hub is unplugged
  • A conflict with the network addressing

Contact the Help Desk, your IMS or the Shop network person for assistance in resolving network issues.

The second may occur if you launch the software twice on the same machine. The solution is to look at the task bar at the bottom of the screen. If it is listed twice, just exit the second instance of the program.

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Why am I getting an error message when I try to run Report Viewer?

Contact the PPG Computer Support Helpdesk at 1-800-647-6050 option 1-2-2-1 (for software support). They can assist with Report Viewer and reporting support questions and issues.

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