PPG MVP Business Solutions Group Launches Problem Solving Workshop
STRONGSVILLE, Ohio – November 3, 2010 – PPG continues to expand the lean journey through the launch of a new workshop entitled, Introduction to Problem Solving. The workshop was piloted at the MVP Business Solutions Conference in September and focuses on problem solving methods and strategic planning routines for collision repair shops.
The workshop introduces strategies for uniting the collision center team in a common direction to improve the business. Once a direction is identified, process improvement can begin from the current state of the business through a problem solving routine. During the workshop, participants learn how to effectively frame a problem and understand the implications of unresolved problems. Lean Six Sigma tools are introduced and demonstrated using relevant collision repair examples, drilling down to the root cause of a problem and generating team driven solutions.
“Problem solving is the foundation of a continuous improvement culture. It is important that managers recognize problem solving as an integral part of their job function. They must learn to lead their team through a process of creating solutions that solve the business’ unique problems,” explains David Knapp, senior manager, Business Solutions at PPG. “The team needs a shared vision of the future to work together effectively.”
The new Introduction to Problem Solving workshop will be a two-day course offered beginning in 2011, as part of the MVP Business Development Series of training courses. For more information about the workshop, as well as dates and locations, visit the MVP Business Solutions website: www.ppgmvp.com.
PPG Industries’ vision is to continue to be the world’s leading coatings and specialty products company. Founded in 1883, the company serves customers in industrial, transportation, consumer products, and construction markets and aftermarkets. With headquarters in Pittsburgh, PPG operates in more than 60 countries around the globe. Sales in 2009 were $12.2 billion. PPG shares are traded on the New York Stock Exchange (symbol: PPG). For more information, visit www.ppg.com.
about the mvp program
When introduced over a decade ago, MVP Services was the first program of its kind in the collision repair industry. Since then, thousands of collision center owners and managers have taken advantage of MVP’s innovative services to improve the way they run their business. Green Belt Training is part of the MVP program.