Western Agricultural selects LYNX Services to manage collision claims

PITTSBURGH, March 14, 2005 – LYNX Services will manage the repair process for auto physical damage claims for Western Agricultural Insurance, part of the Farm Bureau Financial Services Insurance Organization of Des Moines, Iowa.

Western Agricultural will utilize LYNX Services’ managed collision repair program to streamline the relationship among adjusters, policyholders and qualified repair facilities. LYNX Services’ managed collision repair program includes claims handling functions from shop assignment to management of the entire repair process to payment. LYNX Services also validates accuracy of estimates, arranges for rental cars, monitors the timeliness of completion and even ensures quality of work through the re-inspection process. Not only does LYNX Services have the ability to offer high quality collision repair management, but they also have the nation’s largest network of shops. LYNXSelect is made up of over 2,500 shops nationwide; many of those shops are also participants of the CertifiedFirst Network.

LYNX Services uses proprietary technology that allows for efficient dispatch and retrieval of repair estimates and images, while also enabling repair facilities to continue using their estimating system of choice. LYNX Services and its insurance customers’ adjusters use this technology to track individual policyholder repairs and work together to get the policyholders back on the road safely and quickly.

“We expect our relationship with LYNX Services to enhance our customer service by blending advanced technology with personal attention,” said Jay Seiboldt, non-standard claims manager, Farm Bureau Financial Services. “The program will provide a one-stop resource for our adjusters to obtain information and schedule repairs at a high-quality, certified collision repair facility.” Western Agricultural’s policyholders may choose their own repair center, or receive a referral from the database of LYNXSelect repair facilities.

In working with LYNX Services, Western Agricultural benefits from enhanced customer satisfaction, more cost-effective processes and comprehensive management reports. According to Seiboldt, this agreement will further improve Western Agricultural’s interaction with agents as well as policyholders by boosting overall administrative efficiencies and customer satisfaction.

“Through LYNX Services’ nationwide networks and state-of-the-art claims center, we offer Western Agricultural access to the extensive, high-quality automotive repair experience of all of PPG’s automotive aftermarket businesses,” said John Outcalt, president, LYNX Services. “This gives Western Agricultural and its customers the best of all worlds – the choices they want, combined with the best products, latest technology and the highest level of customer service.”

LYNX Services is a service mark of LYNX Services, L.L.C.


Elizabeth Vanderweide