PPG MVP Business Solutions launches problem-solving workshop

STRONGSVILLE, Ohio, Nov. 3, 2010 – PPG Industries' (NYSE:PPG) automotive refinish business has announced the launch of a new MVP Business Solutions workshop called Introduction to Problem Solving. The workshop was piloted at the MVP Business Solutions conference in September and focuses on problem-solving methods and strategic planning routines for collision repair shops.

The workshop introduces strategies for uniting the collision center team in a common direction to improve the business. Once a direction is identified, process improvement can begin through implementation of a problem-solving routine. During the workshop, participants learn how to effectively frame a problem and understand the implications of unresolved problems. Lean Six Sigma tools are introduced and demonstrated using relevant collision repair examples, drilling down to the root cause of a problem and generating team-driven solutions.

“Problem solving is the foundation of a continuous-improvement culture, and it is important that managers recognize problem solving as integral to their job functions,” explained David Knapp, PPG senior manager, business solutions. "They must learn to lead their teams through a process of creating solutions to the business’s unique problems. The team needs a shared vision of the future to work together effectively.”

The new Introduction to Problem Solving workshop will be a two-day course offered beginning in 2011 as part of the MVP Business Development Series of training courses. For more about the workshop, including dates and locations, visit the MVP Business Solutions website at www.ppgmvp.com.

When introduced more than a decade ago, MVP Services was the first program of its kind in the collision repair industry. Since then, thousands of collision center owners and managers have taken advantage of MVP Business Solutions' innovative services to improve the way they run their businesses. Green Belt Training is part of the MVP program.

About PPG
PPG Industries’ vision is to continue to be the world’s leading coatings and specialty products company. Founded in 1883, the company serves customers in industrial, transportation, consumer products, and construction markets and aftermarkets. With headquarters in Pittsburgh, PPG operates in more than 60 countries around the globe. Sales in 2009 were $12.2 billion. PPG shares are traded on the New York Stock Exchange (symbol: PPG). For more information, visit www.ppg.com.

Norm Angrove
PPG Automotive Refinish