PPG introduces new color support program

Experts on call to provide elevated levels of on-site, remote technology services

STRONGSVILLE, Ohio, May 14, 2013 – PPG Industries' (NYSE:PPG) automotive refinish business has launched an enhanced IT (information technology) field support program for its collision center customers, according to Mary Kimbro, PPG global color director. Known as the PPG Color Support program, it is part of PPG Color Solutions’ established commitment to provide customers with best-in-class products, services and support, she said, adding that the multilingual program is designed to ensure customers receive timely responses from PPG experts to IT questions and concerns.

“We want our customers to focus on their customers and their business and don’t want IT to become a distraction," Kimbro said. “We have always been committed to helping our customers be efficient, productive and successful. This new program will provide both on-site and remote tech support. If a computer system goes down, if a software question arises, we want to do all we can to minimize delays and expedite solutions.”

The upgraded program builds on PPG’s current IT support and includes three distinct components.

The PPG Color Solutions team will maintain its Color IT Helpdesk based at the Strongsville, Ohio, call center, where specialists will assist customers in troubleshooting software and hardware matters.

In addition, the Color Solutions team has established a rapid-response army of more than 1,100 experienced technology professionals ready to provide on-site support to PPG collision center customers across the United States and Canada. The trained technicians are experienced and familiar with PPG-dedicated color platforms and equipment including:

  • Touchscreens
  • Computers
  • Networks and cabling
  • Scales
  • Peripheral device connectivity

The third support component is the placement of PPG color software support specialists in five geographically strategic regions across North America. These highly trained individuals provide advanced color software and hardware support to PPG Automotive Refinish customers. They are lead instructors for the PAINTMANAGER® software Essentials training classes and will work alongside PPG technology professionals to identify, implement and support new technology opportunities and developments.

“PPG customers deserve outstanding field support, and that’s what this program is about,” Kimbro said. “Our customers have committed to us; we appreciate their business and loyalty and will continue to provide them with the quality service that helps them succeed.”

For more about the PPG Color Support program, call 800-647-6050 or visit www.ppgrefinish.com.

PPG Industries' vision is to continue to be the world’s leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. Sales in 2012 were $15.2 billion. PPG shares are traded on the New York Stock Exchange (symbol:PPG). For more information, www.ppg.com.

Bringing innovation to the surface is a trademark and the Bulls Eye Logo in Color and PaintManager are registered trademarks of PPG Industries Ohio, Inc.
Cindy Schauer
PPG Automotive Refinish