The Matthews Paint Quick Claim program enables our team to efficiently credit you for short shipments, wrong product, damaged shipments, or loss of product for all Matthews Paint and 1 Shot brands.
How to Submit a Claim to Matthews Paint
If claim includes lost and damaged goods:
1) Click here to complete the new online EZ Quick-Claim.
The EZ Quick-Claim form has functionality designed to minimize the time and effort required to submit your loss and damage information to us:
- Select the freight carrier, shipping location, and your receiving address from our database of available options.
- Flexibility to choose the products/items damaged from our database or to upload a spreadsheet.
- Ability to attach all required documents, including the delivery receipt notating damages, pictures showing the damage, and the invoice and BOL from PPG.
2) If a reorder/replacement is required, please add a comment in the Summary of Claim section of the online form. You can also add any other information that you would like us to see in this field.
Pictures and completed carrier Delivery Receipt must be submitted and must be noted on the delivery receipt or claim will not be valid and credit will not be issued.
Tip: If the shrink wrap on the pallet is not green, it most likely has been repalletized enroute. This would be an indication of possible damaged or lost product and should be checked same day so that a claim can be filed immediately.
If claim includes shortages, overages, etc.:
1) Click here to complete the Quick Claim Form.
2) Submit the Quick Claim Form within five working days of the shipment being received. Email the form to rcfc@ppg.com.
Credit will be issued once the claim is verified.
Important! Claims received later than five working days of the shipment being received will not be valid and credit will not be issued.