Online Support for the RapidMatch® XI Spectrophotometer
All the information you need to set up, use and troubleshoot your RAPIDMATCH® XI device.
PPG RAPIDMATCH® XI Support
Table of Contents
- Packaging
- Overview
- Installing the Battery Pack
- Powering On
- Charging the Battery Pack
- Connecting the Power Adapter
- Measure Buttons
- Pressure Sensors, Indicators and LEDs
- Main Screen
- Battery Gauge
- Wi-Fi Option
- Navigating the Screen
- Calibration
- Measurement
- Light Seal Check and Replacement
- Cleaning
- Specifications
- Troubleshooting
- Service Information
- Replacement Parts
Prior to contacting X-Rite support department for instrument problems, try the applicable solution(s) described below. If the condition persists, contact us using one of the methods listed in the Service Information section.
Problem: Instrument Not Responding
| Cause | Solution |
| Instrument is in power down mode. | Press the power button. |
| Battery pack is very low or bad. | Charge the battery. If battery pack is bad, replace the battery pack. |
| No battery pack installed. | Install batteries or plug in power adapter. |
| Reset the instrument from the Settings>Systems & Diagnostics>Systems Information screen. |
Problem: Measurement Error or Results Appear Inaccurate
| Cause | Solution |
| Material being measured is damaged (e.g. scratched) | Obtain new material. |
| Instrument requires calibration. | Refer to the Calibration procedure. |
Problem: Calibration Procedure Fails
| Cause | Solution |
| Calibration reference is dirty or damaged. | Clean the reference per procedure in the Calibration section, or replace if damaged. |
Problem: Instrument and Software Not Communicating (USB Connection)
| Cause | Solution |
| Interface cable not connected. | Connect the interface cable between the computer and the instrument. |
| Close and restart the software application. If this does not work, reboot the computer. | |
| Reset the instrument from the Settings>Systems & Diagnostics>Systems Information screen. |